Springfields Citronella

How We Work

Curious about how we handle bulk orders, when to place your order, and when you'll receive your goodies?

Wondering why you can't place an order and why everything is sold out? Let us break it down for you!

Our Ordering Process

We process bulk orders once a month, with the possibility of extending to fortnightly. Since we operate from two different locations —Gold Coast and Sydney— it's tricky to maintain stock in both places. Bulk ordering means no wastage from expiring goods and allows us to keep our prices lower than other retailers.

The Order Timeline

We will open our cart on the first Monday of the month. You'll then have approximately two weeks to pick and choose your items. Fill and check your pantry, cleaning supplies, and vitamin supplements. Before the timer hits zero, finalize your order. 

After the two weeks, we will close orders for another two weeks. During this "closed" period, we will be busy processing, delivering, and shipping orders. Meanwhile, you can start your shopping list at home, getting ready for the next open order. Think about what you will need and check our website to see if we have your desired items. If not, be sure to send us a message at the bottom of our page.

• Order Processing: Once the timer hits zero, we’ll process all orders, which takes about 24 hours.
• Shipping: Delivery and shipping can take between 5-14 days. If you choose shipping it will also depend on the carrier. If you opt for pickup, your wait time will be shorter.
• Pickup/Delivery: We offer free pickup, which will reduce your waiting time for the goods. Pickup locations: Helensvale, Gold Coast and Maroota, Sydney. We also offer delivery for a small fee. Delivery in the Gold Coast area ranges from $0-$25, depending on the distance. In Sydney, we have a flat rate of $5 for the Maroota to Dural areas. For other areas, we will ship your goods for $15.00.