Frequently Asked Questions

When does the cart open?

Our cart opens every 10 days. A countdown timer on our homepage always shows exactly when the current order closes or when the next one begins.

Why don't you keep everything in stock?

Our collective ordering model allows us to reduce waste, support small businesses and offer better value by ordering together as a community.

Can I still browse when the cart is closed?

Absolutely. You can browse products, save your favourites and start planning your next order at any time.

Can I add items after placing my order?

If your order hasn't been processed yet, we'll do our best to help. Simply get in touch as soon as possible.

How long will delivery take?

Most orders arrive approximately 5–15 business days after the order round closes.

Do you offer local pickup?

Yes! Free pickup is available from Landsborough, Queensland.

Can you source products you don't currently stock?

Often, yes. If there's a product or brand you're looking for, please contact us. We're always happy to see if we can source it through our trusted suppliers.

How do I save money?

Join our free Collective Circle membership to access exclusive member savings, early updates and special offers throughout the year.

Still have a question?

We're always happy to help.

Please get in touch through our Contact page or send us an email, and we'll do our best to assist.